What information will you see in your bank statement?
As soon as you tip you will see the charge appears on your credit/debit card bill as “STREAMELEMENTS*<Streamer Channel Name>-tip”'
What if my donation didn’t show up during the stream?
We suggest contacting the streamer or any of its mod about this request since the only way to refund a tip is by the streamer request.
What if my donation has not been read by the streamer?
If the streamer has received a lot of tips, he may choose not to read all of them.
That being said, try and talk to the streamer via his/her chat to read your tip message.
What if I need to ask for a refund?
If you tip with PayPal those go directly to the content creator and his PayPal account, so the only way to refund those is via PayPal.
We would advise to talk to the content creator first before attempting a chargeback.
If you need to ask for a refund via your card, talk to your bank.
We cannot confirm whether or not a tip has reached the streamer. This information is available to them.
There is no 'backlog of tips' as tips are dependent upon approval from the payment method.
If you are blocked from tipping or if the streamer doesn't show your message when you tip - you need to contact them or their mods and discuss it with them.
We do not hold the money at any stage when a viewer tips a creator.
When paying via PaySafeCard, you might be required to log into MyPaySafe, depending on your location