For most technical issues or account related questions we would need your Account ID.
It can be found at the top of this page and it is a long string of letters and digits located under 'Account ID':
It's public information and you can feel free to post it in the Discord server.
In some occasions we might also request for your JWT token to prove ownership of the account.
It can be discovered by toggling on the 'Show Secrets' switch on the right:
Your JWT token is PRIVATE and should not be shared under any circumstance.
You may stumble upon a cute bot that will ask things of you -
The bot is triggered by volunteers and staff with commands based on the issue you've described, to either request additional information from you, or provide you with a set of instruction to troubleshoot \ resolve the issue.
Just keep in mind, bots are people too!