Curious about how sponsorships are paid? This article will explain the process of receiving payment for your campaign and address any questions you may have.
Keep in mind payment procedures may differ for each campaign, so be sure to review your brief and sponsorship page for specific conditions and guidelines.
Payment Process
- Payment Timeline: Payments for sponsorships typically take up to 45 days to be processed, depending on the specific campaign terms and requirements. This timeline allows for the verification of campaign performance and ensures accurate payment processing.
- Campaign Goals: Each sponsorship campaign has specific goals that need to be met for the campaign to be paid. Some goals are mandatory, while others are optional and serve to increase the payment amount.
- Payment Information: Payments are processed using the payment information provided on your payments page. Make sure your payment details are accurate and up-to-date to avoid delays in payment processing. You can read more about how to set up your payment information in this article.
- Adjustments for Abusive Events: The payment amount may be adjusted or revoked if abusive events are detected during the campaign. Payments will only be made for real and valid events, and any abusive activity may result in the cancellation of payment and might also impact your eligibility for future offers.
- Bonus Goals: Some campaigns may include bonus goals for creators to achieve. Bonus payments are included in the campaign payout and are dependent on meeting the specific criteria stated in the campaign details and brief.
FAQs
- Q: When will I receive payment for my sponsorship?
A: Payments for sponsorships are typically processed within 30 to 45 days, depending on the campaign. Please refer to the campaign details for specific payment terms and timelines. - Q: Do I need to reach the maximum amount of events for each goal to be paid?
A: Not at all! You just need to get all the mandatory goals and at least one paid event to successfully complete a campaign - Q: How are campaign goals determined, and what happens if they are not met?
A: Campaign goals are specified in the campaign details and vary depending on the campaign's objectives. Some goals are mandatory, while others are optional. Payments are made based on the achievement of these goals, and any unmet goals may affect the payment amount. - Q: What qualifies as a valid event?
A: Each campaign may have different requirements to consider events as valid. For games, new players often play up to a specific part of the game, such as to pass the tutorial or progress to a certain level or area. For other services, it may be to sign up for a subscription, order and receive a product, or perform other actions on the service’s platform. You can review your campaign agreement and/or brief for more information on how valid events are defined. - Q: Can I request expedited payment for my sponsorship?
A: The payment timeline for sponsorships is set based on the campaign terms and requirements. Expedited payment requests may not be accommodated due to the verification process involved in ensuring accurate payment processing. - Q: What should I do if I haven't received my payment within the specified timeline?
A: Check your current payment status by going to your payments history page. These are the possible statuses:
Scheduled: Your payment has a payment date
Submitted: Your payment was submitted and should be processed within 5 business days
Paid: Your payment was paid and should be visible in your account.
Rejected: Your payment was rejected by your bank. In this case, resubmit your payment information by going to the payments setup page to get your payment re-submitted during the next few days.
If you haven't received your payment within the specified timeline, please reach out to our support team for assistance. Provide relevant details about the campaign and payment status, and we'll work to resolve the issue promptly.