There are times when your sponsored stream time is not tracked automatically. These are a few things to consider to make sure it tracks the time properly.
- Use the correct Twitch category:
All sponsored campaigns require a specific category during the sponsored stream. The only exception is sponsorships that don't require gameplay, such as HelloFresh, where your sponsored streams are promoting a product instead of a game. - Use the branded overlays:
All campaigns require using branded overlays, which need to be added to your main OBS scene (It will be added to your Overlays page during your campaign setup - Play the sponsored game:
Be sure to play the game you're promoting during the sponsored stream. The only exception is non-gaming campaigns, where you're expected to promote it differently (refer to your brief for more details).
If your streams meet these requirements and your stream time was still not tracked automatically, please reach out to us with the link to the VOD(s) and we will manually adjust your goals after reviewing the stream(s).