The "!rename" command, which was previously used to transfer loyalty points when changing usernames, has been temporarily disabled due to technical issues. This feature allowed for a seamless transition, ensuring that viewers' accumulated points and watch time data were not lost during the renaming process.
During this period, streamers or their trusted moderators will be responsible for manually transferring viewers' loyalty points when they change their usernames. If you are a viewer who has recently changed your username and need to transfer your loyalty points, please reach out to the streamer or one of their trusted moderators. They will assist you in manually moving your points to your new username. If you're a streamer or moderator, you can follow the steps from this article to learn how to move points between two accounts. We apologize for any inconvenience caused and appreciate your patience as we work on upgrading the loyalty points system to allow for automated points transfer after renaming accounts.
Our development team is actively working on upgrading the loyalty points system to reinstate the automated transfer of points after renaming an account. However, the implementation of this enhancement may require a significant amount of time to ensure its stability and seamless integration. We appreciate your patience and understanding as we strive to deliver an improved experience.
To stay informed about the progress of the loyalty points system upgrade and the restoration of the points transfer feature after renaming, we recommend following our Twitter accounts: @StreamElements and @StreamElementsS.