SE.Pay FAQ

Who can use SE.Pay?

Currently, SE.Pay is only available for streamers in select countries with more than 100 followers, with a valid local bank account under their name. If you answer these criteria and don’t see SE.Pay, please contact support.

How do I withdraw my tips?

You can withdraw tips to your bank account. Once you receive your first tip you’ll be able to add your bank details, and once they are approved you can perform a withdrawal every time you have more than $5 in your available balance.

What are the fees?

StreamElements commits to providing the lowest fees in the industry. All the fees are available here.

What information will my viewers see?

The viewers who tip you don’t receive any of your information besides the channel name. The charge appears on their credit/debit card bill as “STREAMELEMENTS*<Your Channel Name>-tip”'

What happens with my personal information?

Besides your name and email address, none of your personal information is stored on StreamElements servers. The information submitted on these forms is sent directly to our payment processor, Adyen, for verification purposes. Adyen is a world-wide company that processes payments for companies such as Netflix, Uber, Steam and Spotify. You can read Adyen’s privacy policy here.

Why do I need to provide my Social Security Number?

Your social security number is only used to automatically verify your identity and confirm the legality of the transactions. It is sent through an SSL secured connection to our payment processor, Adyen, and is not stored on StreamElements servers. Adyen requires U.S. merchants to supply a social security number in compliance with International Know Your Customer (KYC) regulations in regards to Anti-Money Laundering (AML) and Customer Due Diligence (CDD) in order to verify that all transactions they process are not funding illegal activity or terrorism. With the exception of your name and email address which is stored by us, all financial information is securely stored by Adyen and stored with the highest security protocols in place.