SE.Pay is StreamElements' own tipping service, giving you a hassle-free way to keep the revenue rolling in. Check out this article for an in-depth look at our payment system!
Benefits of using SE.Pay:
SE.Pay offers a multitude of payment methods so that your viewers can tip you using a credit card, PayPal, Paysafe Card and more.
SE.Pay prevents almost all chargebacks from ever happening, and in the unlikely event of one slipping through, we will cover all the fees. The SE.Pay Advanced chargeback protection shields you from wrongful chargeback claims by pre-emptively banning those who like to file them.
We maintain an ever-updating list of those who act maliciously and permanently ban them from donating to our users. So, we stop them in their tracks before they ever have a chance to ruin your day!
On top of that, SE.Pay has the lowest fees in the streaming industry. These low fees are made possible thanks to the fact that StreamElements doesn’t take a cut of your tips. All of the fees are directly paid to our payment processor.
Who can use SE.Pay?
SE.Pay is available for creators who are at least 18 years old, have at least 101 followers (Twitch\ Trovo\ Facebook) or Subscribers (YouTube) and with a bank account under their name in one of the following countries :
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States. (With more countries to be added in the near-future)
At the moment, for Twitch accounts, SE.Pay should be automatically enabled once the follower threshold is met.
For other streaming platforms, this requires a manual change to the account. If you meet the above criteria, please reach out to us and let us know the below information:
Your Account ID (It can be found clicking here)
Your Channel URL.
We will review your request and let you know what's next!
Note: Viewers that wish to make payments with PaySafe will have to connect with a MyPaySafe account. This means they will go through an additional login screen before making payments.
How to Setup SE.Pay
Once you can see the SE.Pay section in your account, in order to receive tips with it and connect it to your tipping page, you need to set it up in the SE.Pay section of your dashboard, following the below steps:
Step 1: click on “Create Account”;
Step 2: Choose your bank account type (individual or business) and fill in your personal details(USA based streamers will need to insert their social security number as well):
Note: If “business” bank account is selected you will need your legal business name, company registration number and your DBA (doing business as)
Step 3: Once clicking on “Submit”, you will have a summary of your details. Please review them carefully since editing is only possible now, before confirming.
Your account has been created, and a confirmation email will be sent to you.
Congratulations! You can now start receiving tips using SE.Pay
How to Withdraw money from SE.Pay
After receiving your first tip with SE.Pay (It is possible to find the tipping method of a donation in the Revenue History page), you will get an email letting you know that you will be able to see your current balance and set up the withdrawal, following the below steps:
- Step 1: Click on “Setup Withdrawal”;
- Step 2: You’ll need to fill in personal information such as address and phone number. Note: StreamElements DOES NOT save your details in any way; they are used by our payment processor for verification purposes only.
- Step 3: Fill in your bank details for the account you want to receive payments to
- Step 4: Click "Submit";
- Note: Streamers from all countries other than the USA will have to insert their IBAN number as well.
- Step 5: Confirm your bank details (or edit if needed)
Once approved (takes up to 7 business days) you can withdraw money from SE.Pay directly to your bank account! Note: on occasion there can be an extra period of an additional 7 business days meant to increase the security of the account. This extra period will need to fully pass before you can make withdrawals.
How often will I be able to withdraw from SE.Pay?
You will be able to perform a withdrawal every time you have more than $5 in your available balance.
Note: If you need to change the bank details (or anything on the SE.Pay account), simply message us with your account ID and we'll be glad to help!
Pending status of your balance:
Please refer to the tipping fees page; compare the information you see in the Transactions tab of your SE.Pay page (displays the tips you have received and your withdrawals) with the tipping methods and settlement periods described in the fees page.
By clicking individual tips in your Transactions tab, you will be able to see the payment method used for it.
As you can see in the tipping fees link above, some payment methods have slightly longer settlement periods and can take longer to fully process.
The pending balance will automatically be removed once the tips settle and all the amount will become available to withdraw.
Form Submission Failed:
When you see this error message after submitting your bank details, it means that you already tried previously and your account was never fully verified (no matter the cause).
In case the verification has not been completed within 2 months, the account is automatically suspended and you won't be able to submit your bank details.
Contact us with your account ID and let us know the error you see, in order for us to review and update you on the next steps!
Personal information invalid:
There could be several reasons for this error:
If you see this error, we suggest to submit a national ID document as personal identification, clicking here.
The system requires front and back pictures for the document.
All submitted images (even if passport or driver's license) should be high quality and resolution (around 1MB), no reflections on the card, and have it almost fill up the entire frame.
If you're still having trouble, we can help you by either giving you the solution or reviewing and submitting the documents for you, simply contacting us!
Bank details invalid:
This can happen even if your bank details were working for a while.
There are occasional reviews and automatic inspection of accounts by the payments mediator; this could happen if anything is found to be out of order or out of date.
Alternatively, your account may also have gone up a security tier if you've received larger amounts of donations through your SE.Pay account.
Navigate to this page and upload your up-to-date bank statement.
Since there could be several causes for this error, feel free to contact us.
General guidelines for the bank statement:
- Accepted documents: Either a voided check, screenshot of online banking environment, or a stamped/signed letter from the bank.
- Information on the document: Should show your bank's logo, your full name as the account owner and your account number or IBAN.
Lastly, when you see one of these issues occur, make sure all of your personal information here matches all of the data that's showing in your submitted document.
As mentioned, for any request that involves changing SE.Pay account details,
Offline Tips Information:
When your SE.Pay account gets a tip at a certain amount while you're offline, we receive a notification.
As part of our chargeback prevention we require big amounts of tips to have an alert and a clip of the alert happening on stream, and since you received this tip while being offline, this was marked as suspicious.
Naturally, for offline tips no alert can be playing at the time of receiving this tip.
In such cases, your account could be blocked from withdrawals; if this is the case, we will reach out to you about this tip, asking you to provide us with a replay of the tip alert from your next live stream (since the alert from a live stream is an indication for the tip intentionally being made by the user) and more information about the tip and tipper.
Whether or not that tipper previously donated, they should be made aware of the fact that offline tips are marked as suspicious and avoid tipping you while you're offline. We will then review the provided information and update you on the next steps.
Note that SE.Pay is only meant to receive donations while live streaming. Avoid receiving payments of any sorts or monetary rewards by having your SE.Pay account tipped and avoid tipping yourselves, we review and if needed block accounts that break our Terms of Services. Please review them here, with emphasis on item 7 - Tipping.
Q. What are the fees?
A. StreamElements commits to providing the lowest fees in the industry. All the fees are available here.
Q. What information will my viewers see?
A. The viewers who tip you don’t receive any of your information besides the channel name. The charge appears on their credit/debit card bill as “STREAMELEMENTS*<Your Channel Name>-tip”'
Q. What happens with my personal information?
Q. Why do I need to provide my Social Security Number?
A. Your social security number is only used to automatically verify your identity and confirm the legality of the transactions. It is sent through an SSL secured connection to our payment processor, Adyen, and is not stored on StreamElements servers. Adyen requires U.S. merchants to supply a social security number in compliance with International Know Your Customer (KYC) regulations in regards to Anti-Money Laundering (AML) and Customer Due Diligence (CDD) in order to verify that all transactions they process are not funding illegal activity or terrorism. With the exception of your name and email address which is stored by us, all financial information is securely stored by Adyen and stored with the highest security protocols in place.