Skip to main content

SE.Pay ❤️ Stripe FAQ

Updated

SE.Pay and Stripe

Purpose:
SE.Pay is moving to Stripe! This article answers the most common questions about the transition — what's changing, how to set up your Stripe account, what happens to your existing SE.Pay Legacy balance, and how your personal information is handled.

The Transition

  • What's happening to SE.Pay?
    • SE.Pay is moving to Stripe, which will become the new payment processor for tips. To continue receiving tips through StreamElements with credit cards (in addition to PayPal), you'll need to transition to a Stripe account.
  • Do I have to create a Stripe account?
    • Yes. To continue receiving credit card tips through StreamElements, you will need to set up a Stripe account. The process is quick and straightforward.
  • How do I create an account with Stripe?
    • The next section outlines the exact process. It's straightforward.
  • When will the legacy SE.Pay stop working?
    • The legacy SE.Pay can no longer receive tips and will be completely discontinued on December 31, 2026. Make sure to withdraw your remaining balance before this date.
  • What happens if I don't set up Stripe?
    • You will not be able to receive tips from Credit Cards. 
  • Will my viewers notice any change?
    • The tipping experience for your viewers will remain largely the same. They may see Stripe branding on the payment form instead of SE.Pay Legacy branding.
  • Can I still receive tips with PayPal?
    • Yes, PayPal tipping remains available and is not affected by this change. Stripe will replace SE.Pay Legacy for card-based tips only.
  • Where is SE.Pay in the dashboard menu under Revenue? I remember it used to be there
    • This menu item is no longer there. Go to Tipping Settings under Revenue to "Connect" and "Manage" your Stripe account. 
  • How do I withdraw money and see my transactions? I remember it used to be under SE.Pay
    • We no longer show your transactions nor allow you to withdraw from the StreamElements dashboard. This is all happening from the Stripe dashboard.
  • How can I change the code that is displayed in the credit card statement of my tippers?
    • You can update the information shown to your viewers through your Stripe dashboard, under Settings → Business → Public details. The "Statement description" is what will be shown on your viewer's statement. We recommend using your Channel name for this section. 
  • How can I change the address and phone number that some of my tippers see in the credit card statement?
    • You can update the information shown to your viewers through your Stripe dashboard, under Settings → Business → Public details.

      You can use the following details:

      Business name: StreamElements, Inc 
      Address: 11400 West Olympic Blvd., Suite 200, Los Angeles, CA 90064 · 
      Support number: +1-877-565-3848 
      Email address: support.streamelements.com.

Setting Up Stripe

  • How long does it take to set up Stripe?
    • Setting up a Stripe account typically takes just a few minutes. You will need to provide basic personal and banking information.
  • Who can use Stripe?
    • Stripe is available in more regions and currencies than SE.Pay Legacy, supporting creators in many countries worldwide.
  • Are fees changing?
    • StreamElements is committed to keeping fees competitive. Specific fee details will be available during the Stripe onboarding process.
  • Are payouts monthly or per-withdrawal?
    • Whatever you configure during Stripe onboarding — manual or on a schedule. You can change it at any time in your Stripe Dashboard.
  • I don't want "X" payment method. Can I disable it?

Your SE.Pay Legacy Balance

  • What happens to my existing SE.Pay Legacy balance?
    • Your existing SE.Pay Legacy balance will remain available for withdrawal until the discontinuation date. Make sure to withdraw your balance before the deadline.
  • Will my SE.Pay Legacy (Adyen) balance transfer to Stripe?
    • No — there's no automatic transfer. Withdraw your remaining balance with the existing withdraw button. Your SE.Pay Legacy wallet stays accessible until the end of the year.
  • I got a Stripe donation but my SE.Pay Legacy balance shows 0.

    • That's expected. The SE.Pay Legacy balance only shows funds from the old system. New tips go directly to your Stripe balance — see Stripe Dashboard → Balances. Stripe then pays out to your bank on your payout schedule.

      Heads up: the very first payout on a new Stripe account can take around 7 days while Stripe verifies it; after that, it's faster.

  • I didn't withdraw my SE.Pay Legacy balance in time. What should I do?
    • If you missed the withdrawal deadline, please contact StreamElements support for assistance with your remaining balance. You can email us at support@streamelements.com.

Privacy & Security

  • Is my personal information secure?
    • Yes. Stripe is a PCI Level 1 certified payment processor with industry-leading security, fraud protection, and identity verification systems.
  • Why do tippers see business details on their bank statement at all?
    • With SE.Pay powered by Stripe, tips are processed on your own Stripe account — you're the merchant, like any online store. Card networks require every merchant to provide public contact details, and banks may print them next to the charge.
  • Stripe shows my date of birth and personal details — can tippers see those?
    • No. That page is your own Stripe Dashboard, visible only to you when logged in. Tippers never see your date of birth, email, or street address.

Getting Help

  • Where can I get help?
    • If you need assistance, visit the StreamElements support page or reach out to our support team through the dashboard.

If you have any questions about the move to Stripe, feel free to reach out to our Support Team!

Related to

Related articles