What information will I see in my bank/credit card statement?
For SE.Pay tips, the charge appears on your credit/debit card bill as “STREAMELEMENTS*<CHANNEL NAME>-tip”'. For PayPal, charges will appear as PAYPAL *<CHANNEL NAME>.
What if my donation didn’t show up during the stream?
We suggest contacting the streamer, or their mods, to see if they can replay the alert when they're live.
What if my donation has not been read by the streamer?
Tipping doesn't guarantee that the streamer will acknowledge the tip. The streamer will reserve the right to read your tip or ignore. Unfortunately, we can't assist with ignored tips.
What if I need to ask for a refund?
If you need a refund you will have to contact the streamer directly to see if they approve refunding your tip. If done via PayPal they can refund it directly from PayPal. If done via SE.Pay, they'll have to contact us directly to process the refund.
It's worth noting that all tips are final and non-refundable. It's not expected for the streamer to refund tips but you can always try reaching out to them explaining the reason why you want a refund and they might be able to help.
How do I know if a streamer received my tip?
You will have to contact them directly. We can't provide information about tips received by streamers.
What do I do if I tipped someone but the streamer doesn't see the tip?
They'll have to contact us directly to assist them with this issue.
Why is my payment being declined if I tip when the stream is offline?
SE.Pay is designed for live streamers, and therefore, offline tipping using SE.Pay is not supported. All tips should be sent while the streamer is live.