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How to Fix a Sponsored Stream Goal Not Being Registered

Updated

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Purpose:
Sometimes, your sponsored stream time may not be tracked automatically. This guide will help you check key requirements to ensure your stream time is properly registered.

Prerequisites:

  • Ensure you're following all sponsorship requirements.

  • Review your campaign brief for specific details.

  • If tracking issues persist, be ready to provide your VOD(s) for manual review.

Step-by-Step Instructions

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Ensuring Your Stream Time is Tracked

  1. Use the Correct Twitch Category

    • Sponsored campaigns require a specific Twitch category during your stream.

    • The only exception is non-gaming sponsorships (e.g., HelloFresh), where the focus is on promoting a product rather than a game.

  2. Use the Branded Overlays

    • All campaigns require branded overlays.

    • Ensure they are added to your main OBS scene.

    • Overlays will be available on your Overlays page during campaign setup.chrome-capture-2025-2-12 (5).gifchrome-capture-2025-2-12 (6).gifchrome-capture-2025-2-12 (7).gif

  3. Play the Sponsored Game

    • If your campaign is for a game, you must play it during your sponsored stream.

    • Non-gaming campaigns have different promotion methods—check your campaign brief for details.

What to Do If Your Time Still Isn't Tracking

  • If you've followed all the steps and your stream time still isn't being registered:

    1. Gather the link(s) to your VOD(s).

    2. Contact support with your VOD links.

    3. Our team will review your stream and manually adjust your goal if everything checks out.

 

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