Purpose:
If you’re running a gaming campaign and aren’t seeing viewer sign-ups being tracked, don’t worry! This guide will help you troubleshoot and resolve the issue so your campaign progress reflects correctly.
Prerequisites:
If you’re running a HelloFresh or Factor75 campaign, check out this article instead, as the troubleshooting steps may be different.
Step-by-Step Troubleshooting Guide
1. Make Sure Participants Meet All Requirements
For a sign-up to count towards your campaign goal, participants must:
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Only new users; those who previously downloaded the game will not count.
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Keep the downloaded file name the same (for PC games).
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Use the provided link or QR code correctly (Ad Blockers can cause issues).
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Download mobile games directly from the app store after being redirected from the campaign link (Emulators won’t work—only real devices count).
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Avoid multiple sign-ups from the same IP address (these will be flagged as abusive).
2. Verify the Campaign Link or QR Code
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Ensure the campaign link or QR code is working correctly.
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Double-check that viewers can access the landing page without any issues.
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Ask participants to disable Ad Blockers/VPN if they’re having trouble with the link.
3. Confirm Proper Download Process for Mobile Games
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Viewers should download the game directly from the app store after clicking the campaign link.
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Ensure they are using a real device, not an emulator.
4. Be Aware of Multiple Accounts & Devices
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Sign-ups from duplicate accounts or devices on the same IP address won’t count.
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Encourage participants to use unique accounts and devices.
TIP!
If valid downloads aren’t showing up, wait until the campaign ends to check final results. Sometimes, data updates take time.
FAQs
Q: Why aren’t my campaign sign-ups being counted?
A: If participants don’t meet the criteria or run into link issues, their sign-ups won’t be tracked. Double-check the requirements above.
Q: How do I make sure participants follow the right steps?
A: Provide clear, step-by-step instructions so they know exactly what to do. Make sure to mentions all requirements while live:
- Only new users count—previous players won’t.
- They must use the correct link or QR code (Ad Blockers can cause issues).
- For PC, the downloaded file name must stay the same.
- For mobile, they must download from the app store after clicking the campaign link (no emulators).
- No multiple sign-ups from the same IP—these will be flagged.
Q: What if I know there are valid downloads, but they’re not showing?
A: If your campaign has ended and sign-ups still aren’t appearing, reach out to us with details, including your campaign name. We’ll investigate and get back to you!
Following these steps should help resolve most tracking issues. If you’re still having trouble, let us know here, and we’ll be happy to assist!