To resolve technical issues or account-related queries effectively, it's crucial to provide your Account ID and, on occasion, your JWT token. Here’s how you can find them:
Finding Your Account ID:
- Your Account ID is a unique identifier essential for addressing account-specific inquiries. You can locate it at the top of [this page], positioned under 'Account ID'. It consists of a long string of letters and digits.
- This information is public and can be freely shared in our Discord server.
Locating Your JWT Token:
- The JWT token is occasionally required to verify ownership of your account. To access it:
- Toggle on the 'Show Secrets' switch located on the right side of the page.
- Your JWT token will be revealed.
Important Notes:
- Your Account ID is safe to share publicly.
- Your JWT token is private and must not be shared under any circumstances.
Interacting with Support:
- You may encounter a bot designed to assist you. It operates based on commands triggered by our volunteers and staff.
- The bot will either request additional information from you or provide troubleshooting instructions based on the issue described.
