To resolve technical issues or account-related queries effectively, it's crucial to provide your Account ID and, on occasion, your JWT token. Here’s how you can find them:
Finding Your Account ID:
- Your Account ID is a unique identifier essential for addressing account-specific inquiries. You can locate it at the top of [this page], positioned under 'Account ID'. It consists of a long string of letters and digits.
- This information is public and can be freely shared in our Discord server.
Locating Your JWT Token:
- The JWT token is occasionally required to verify ownership of your account. To access it:
- Toggle on the 'Show Secrets' switch located on the right side of the page.
- Your JWT token will be revealed.
Important Notes:
- Your Account ID is safe to share publicly.
- Your JWT token is private and must not be shared under any circumstances.
Interacting with Support:
- You may encounter a bot designed to assist you. It operates based on commands triggered by our volunteers and staff.
- The bot will either request additional information from you or provide troubleshooting instructions based on the issue described.
If you have any questions, feel free to reach out to support—we’re here to help!