At StreamElements, we understand the importance of keeping your account information up-to-date. This guide will walk you through the steps to ensure your email address is accurate.
Updating Account Email
If you need to update the email address associated with your StreamElements account, please note that we fetch this information directly from the platform you are using, such as Twitch or YouTube. Therefore, to update your email address, you'll need to make the change on the respective platform's side. Follow these steps:
- Log in to your Twitch or YouTube account.
- Change your email address according to the platform’s instructions:
- Once you've updated your email address on the platform, relog to your StreamElements account to re-fetch the data and ensure that your email is updated within our system.
- Check your account settings to confirm the changes
Updating Sponsorship Program Email
For creators enrolled in our sponsorship program, we have a separate email associated with your account. It also uses the one associated with the platform you connected with but you can also change it to a new one used just for sponsorship related emails.
To change it, simply submit a ticket and include the new email address you’d like to use for the sponsorship program.
FAQs
- Q: Can I change my email address directly within my StreamElements account?
A: Not at this time. However, our team is working on a feature that will allow you to change it yourself. - Q: How long does it take for the updated email to reflect in my StreamElements account?
A: Once you've updated your email address on the platform and logged in to your StreamElements account again, the changes should be reflected immediately. As for the email associated with the sponsorship program, the change will be made as soon as your ticket is handled by one of our representatives. - Q: Is there a specific format for submitting a support ticket to update my sponsorship program email?
A: No, you can submit a support ticket through our Support Center with your request, and our team will assist you in updating your email for the sponsorship program. Just make sure you include the email address you want to use and your account ID.