Whether you've decided to move to a different platform or no longer require our services, this guide will walk you through the steps to close your account securely.
Important!
If you choose to close your account through the Security tab, be aware that all data associated with your StreamElements account, including linked channels, will be permanently deleted. This includes overlays, chatbot commands, and any stored information.
For this reason, it's generally a better idea to unlink a channel rather than delete your account entirely. This way, you can retain your settings and data for future use.
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Accessing the Account Closure Option
- Click on your profile picture located at the top right corner while in your StreamElements dashboard.
- Navigate to "Channel Settings" and then select "Security." You can also directly access the security settings by visiting this link.
- In the security settings, locate the "Close My Account" button.
- Click on the button to initiate the account closure process.
Submitting the Closure Request Form
After clicking the "Close My Account" button, you'll be prompted to fill out a closure request form.
Provide the following details in the form:
- Your StreamElements username.
- The email address associated with your StreamElements account.
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JWT token: This token can be obtained from the "Channels" section of your account settings. Visit this link to access the channel settings page and retrieve your JWT token.
- Reason for closing your account: Please provide a brief explanation for closing your account. Your feedback helps us improve our services.
Confirmation and Processing
Once you've submitted the closure request form, your StreamElements account will be automatically closed.
You will receive a confirmation email shortly after the closure process is completed. This email will confirm that your account has been successfully deleted.
Please note that the closure process is irreversible, and your account data will be permanently deleted upon closure.
FAQs
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Q: Can I reopen my account after it has been closed?
A: No, the account closure process is irreversible. Once your account has been closed, it cannot be reopened. If you wish to use StreamElements again in the future, you'll need to create a new account. -
Q: How do I create a new account?
A: Logging in again after the closure will result in the creation of a new StreamElements account. -
Q: Will my data be permanently deleted upon account closure?
A: Yes. All data associated with your StreamElements account will be permanently deleted upon closure. This includes overlays, chatbot commands, and any stored information. -
Q: Can I delete one of the platforms associated with my account?
A: No. If you try to delete one of your accounts it will delete all accounts from platforms associated with the account. -
Q: What do I do if I’m unable to delete the account using the form?
A: You can contact support to ask to delete your account. Make sure you include the same information requested by the form.
Notes:
- Don't share your JWT and Overlay tokens with anyone, with the exception of sharing them with our support team when needed. These tokens are considered private information and having them exposed can compromise your account's security.
- Unlinking an account is not currently possible, there's no way of removing an account from another account. The only way to do it is by deleting the account, which will also delete all other linked accounts.