To transfer or adjust points and watch time, you have two options: using the dashboard or a chatbot command. Note that watch time adjustments can only be done through the dashboard. Additionally, you must have access to the streamer's dashboard or be a moderator/super moderator to use the chatbot command.
Dashboard Command Method
Navigate to Loyalty > Leaderboard:
- In the "Current" tab, search for the old username and press Enter.
- The user details (e.g., StreamElements with 60 points) will appear.
Transfer Points:
- Close the user details pop-out and click "Give points".
- Enter the new username, assign them the same amount of points, and press "Submit".
-
Repeat for "All time" and "Watch time" Tabs:
- Follow the same steps in the "All time" tab.
- In the "Watch time" tab, click "Give minutes" instead of "Give points".
-
Remove Old Username Points (Optional):
- Follow the same process to "give" points/minutes but use the old username to subtract the points/minutes.
Chatbot Command Method
Enable !addpoints Command:
-
- Ensure the !addpoints command is active and has the correct user level permissions.
Add Points to New Username:
- Use the command:
!addpoints <newusername> <points>
.
Remove Points from Old Username:
- Use the same command with the old username to subtract points:
!addpoints <oldusername> -<points>
.