Encountering issues with SE.Live in OBS Studio? Check out this troubleshooting guide to resolve common problems and ensure a smooth streaming experience. For general information about SE.Live please refer to our SE.Live Overview article.
Set up Consideration
Users of Chromium-based browsers are experiencing a black screen when attempting to log in to SE.Live, likely due to a blockage in the redirection process. Google Chrome, however, has not reported any issues.
Solution:
- Close your current browser.
- Open a Google Chrome window.
- Disable any active VPN or ad-blocking extensions (such as Nord and uBlock).
- Attempt to log in to SE.Live again.
Making Chrome your default browser may also help resolve the issue.
Can't log in with X accounts
For now, the workaround is to remove the 2FA on your x account., then you'll be able to log in on SE.live
StreamElements Docks Not Appearing
If the Streamelements docks are not appearing in OBS Studio, follow these steps:
- Relog using the Streamelements menu at the top of OBS Studio.
- After relogging, check if the docks appear.
OBS-Related Issues
Issues related to OBS Studio itself should be forwarded to the OBS team. Here are some common OBS-related problems and their solutions:
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Dropped Frames or Disconnecting
- If you're experiencing dropped frames or disconnections, refer to the OBS Dropped Frames and General Connection Issues troubleshooting guide for assistance.
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Stream Buffering
- If your stream is buffering for you or your viewers, consult the OBS Stream Buffering Issues guide to address the problem effectively.
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Laptop Troubleshooting
- For users experiencing black screen issues with window, game, or display capture sources on laptops, the OBS Laptop Troubleshooting guide offers helpful solutions.
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Performance Issues
- If you're encountering performance issues while using OBS Studio, refer to the OBS General Performance and Encoding Issues guide for troubleshooting tips.
Overlays Not Loading or Stuttering
If you're facing issues with overlays not loading properly or stuttering during your stream, refer to the dedicated article on Overlays, Alerts, and Widgets Basic Troubleshooting for comprehensive troubleshooting steps.
Audio Issues
We also have a dedicated article that covers general issues with audio. You can find it here: I'm having audio issues with OBS and I can't hear my alerts
Stream Deck plugin Issues
SE.Live has its own plugin for Stream Deck, which you can find it here.
The plugin is path-sensitive, so we recommend installing OBS in its default path to avoid potential issues with the Stream Deck plugin not being recognized by OBS.
SE.Live Update Issues
If you're having issues updating SE.Live and are stuck in an update loop you might be using an outdated version of OBS. To fix this, simply update OBS to the latest stable version and install SE.Live again.
SE.Live Crashes
Crashes can happen for multiple reasons. The first thing you need to do is isolate the problem.
- Ensure that you have the latest OBS and SE.Live versions
- Remove or disable all third-party plugins except SE.Live
- Check if the crashes persist
- If the crashes persist, start OBS with the “--setrace” command-line argument. To do this, go to the OBS shortcut properties and add “--setrace” to the target field.
After that, wait for a new crash and share your regular logs and crash logs files with our support team by creating a ticket.
Important Notes
- Always ensure that both OBS Studio and SE.Live are up to date to ensure you benefit from the latest features and improvements.
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If you contact our support team, always include crash logs or regular logs. You can grab them through the Help menu, as seen in the screenshots below.
FAQs
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Q: Can SE.Live be installed in a portable version of OBS
A: We recommend installing SE.Live in a regular OBS installation to ensure full compatibility -
Q: What do I do if I can’t hear my alerts?
A: We cover the problem of not hearing your alerts in OBS in this article.