SE.Live Troubleshooting

Encountering issues with SE.Live in OBS Studio? Check out this troubleshooting guide to resolve common problems and ensure a smooth streaming experience. For general information about SE.Live please refer to our SE.Live Overview article.

If you are experiencing any crashing issues with SE.Live, please ensure that the bug-splat report has been filled in. This will automatically send a full diagnosis report to our dev team for further review.

Table of Contents

• Set up Consideration
• Can't log in with X accounts
• StreamElements Docks Not Appearing
• OBS-Related Issues
• Overlays Not Loading or Stuttering
• Audio Issues
  • How to Hear Alerts
  • How to Change the Alerts Volume
• Stream Deck Plugin Issues
• SE.Live Update Issues
• SE.Live Uninstall Issues
• SE.Live Crashes
• How to Get a Memory Dump (When OBS Hangs)
• Important Notes
• FAQs

Set up Consideration

Users of Chromium-based browsers are experiencing a black screen when attempting to log in to SE.Live, likely due to a blockage in the redirection process. Google Chrome, however, has not reported any issues.

Solution:

1. Close your current browser.
2. Open a Google Chrome window.
3. Disable any active VPN or ad-blocking extensions (such as Nord and uBlock).
4. Attempt to log in to SE.Live again.

Making Chrome your default browser may also help resolve the issue.

Can't log in with X accounts

For now, the workaround is to remove the 2FA on your X account, then you'll be able to log in on SE.Live.

StreamElements Docks Not Appearing

If the StreamElements docks are not appearing in OBS Studio, follow these steps:

1. Relog using the StreamElements menu at the top of OBS Studio.
2. After relogging, check if the docks appear.

Canvas dock not appearing: if you created a new canvas and can't see its dock, OBS may have opened it behind another panel. Select that canvas' dock from the StreamElements top menu to bring it forward.

OBS-Related Issues

Issues related to OBS Studio itself should be forwarded to the OBS team. Here are some common OBS-related problems and their solutions:

• Dropped Frames or Disconnecting
  • If you're experiencing dropped frames or disconnections, refer to the OBS Dropped Frames and General Connection Issues troubleshooting guide for assistance.
• Stream Buffering
  • If your stream is buffering for you or your viewers, consult the OBS Stream Buffering Issues guide to address the problem effectively.
• Laptop Troubleshooting
  • For users experiencing black screen issues with window, game, or display capture sources on laptops, the OBS Laptop Troubleshooting guide offers helpful solutions.
• Performance Issues
  • If you're encountering performance issues while using OBS Studio, refer to the OBS General Performance and Encoding Issues guide for troubleshooting tips.
• Lagging or Dropping Frames When Multistreaming
  • If your stream lags or drops frames when streaming to multiple platforms at once, use GPU encoding instead of CPU encoding — CPU encoding can cause major performance issues, especially with three or more simultaneous platforms.

Overlays Not Loading or Stuttering

If you're facing issues with overlays not loading properly or stuttering during your stream, refer to the dedicated article on Overlays, Alerts, and Widgets Basic Troubleshooting for comprehensive troubleshooting steps.

Audio Issues

Are you having issues hearing your alerts? Do your viewers hear them but not you? Is no one able to hear the alerts at all? Here's how to fix it.

Note: this is a general recommendation. You might need a different solution depending on your audio setup, or you might also want to do this differently if you plan on using different audio tracks for OBS.

Layer order matters: layers take priority from top to bottom. If you can hear your alerts but not see the animation, make sure your alert overlay's browser source is at the top of your layer/source list.

How to Hear Alerts

First, check that your audio device works for other things, such as Discord, Spotify, or YouTube. Once you've confirmed the device works properly:

• Go to OBS Settings.
• Access the Audio tab.
• Select your main audio device for the Desktop Audio device.
  
• Select your microphone for the Mic/Auxiliary Audio device.
  
• Click Accept to save the changes.

This simple setup will let you and your stream hear everything loaded into OBS as a browser source.

How to Change the Alerts Volume

There are multiple ways to do this — here are two basic approaches:

• Lower OBS volume: lowering the OBS app volume lowers all sounds coming from OBS, including your alerts.
  
• Control alerts volume via OBS:
  • Right-click the overlay browser source and go into Properties.
  • Enable "Control audio via OBS" and click OK.
    
  • You'll then be able to control the alerts volume using the audio mixer track.
    
  • If you're still not hearing them, you can also enable audio monitoring via Advanced Audio Properties.
    
  • Change the Audio Monitoring option for the Alerts track to "Monitor and Output".
    

If this didn't work and you're still having audio issues or have more questions regarding audio in OBS, we recommend joining the OBS Discord, where you can get help from the OBS community on this and other OBS-related topics.

Stream Deck plugin Issues

SE.Live has its own plugin for Stream Deck, which you can find here.

The plugin is path-sensitive, so we recommend installing OBS in its default path to avoid potential issues with the Stream Deck plugin not being recognized by OBS.

SE.Live Update Issues

If you're having issues updating SE.Live and are stuck in an update loop, you might be using an outdated version of OBS. To fix this, simply update OBS to the latest stable version and install SE.Live again.

SE.Live Uninstall Issues

Error during uninstallation: install OBS over the current installation folder, then try uninstalling SE.Live again. If that still fails, reinstall OBS — download the latest version here.

SE.Live Crashes

Crashes can happen for multiple reasons. The first thing you need to do is isolate the problem.

• Ensure that you have the latest OBS and SE.Live versions.
• Remove or disable all third-party plugins except SE.Live.
• Check if the crashes persist.
• If the crashes persist, start OBS with the "--setrace" command-line argument. To do this, go to the OBS shortcut properties and add "--setrace" to the target field.
  

After that, wait for a new crash and share your regular logs and crash log files with our support team by creating a ticket.

How to Get a Memory Dump (When OBS Hangs)

In rare cases where OBS hangs without producing crash logs, StreamElements Support may request a memory dump to help diagnose the issue. Here's how to capture a live memory dump using Windows Task Manager.

Prerequisites:

• OBS 31.x or newer installed and running.
• Windows Task Manager access (Administrator permissions may be required).

Step 1: Reproduce the OBS Hang

• Start OBS and try to trigger the issue.
• Once OBS hangs, do not close it.

Step 2: Open Windows Task Manager

• Press Ctrl + Shift + Esc to open Task Manager.
• Navigate to the Details tab.

Step 3: Locate the OBS Process

• Find obs64.exe in the list of running processes.

Step 4: Create a Memory Dump

• Right-click on obs64.exe.
• Select Create memory dump file.
• Wait for Windows to generate the dump file.
  
• Upload the file to your Google Drive and make it public.

Troubleshooting Live Memory Dump Issues

If an error occurs while creating the dump file:

• Task Manager may need Administrator privileges — run Task Manager as an admin and try again.
• Timeout issues? — wait a few minutes and retry the dump.
• Avoid multiple dumps at once — let the requested dump finish before taking another.

Important Notes

• Always ensure that both OBS Studio and SE.Live are up to date to benefit from the latest features and improvements.
• If you contact our support team, always include crash logs or regular logs. You can grab them through the Help menu, as seen in the screenshots below.
  

FAQs

• Q: Can SE.Live be installed in a portable version of OBS?
  A: We recommend installing SE.Live in a regular OBS installation to ensure full compatibility.
• Q: What do I do if I can't hear my alerts?
  A: See the Audio Issues section above.