Purpose:
Got questions about how sponsorship payments work? This guide covers everything you need to know about the payment process, timelines, and requirements.
Prerequisites:
Payment procedures can vary for each campaign. Check your campaign brief and sponsorship page for specific details.
Payment Process: Key Details
1. Payment Timeline
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Sponsorship payments typically take 30 to 45 days to process.
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This time allows for verification of campaign performance and proper payment processing.
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Check your campaign details for any variations in timelines.
2. Meeting Campaign Goals
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Each campaign has specific goals that must be met for payment eligibility.
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Some goals are mandatory, while others are optional but can boost your earnings.
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Only valid and real events count towards your payment; fraudulent activities may result in payment adjustments.
3. Ensuring Accurate Payment Information
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Payments are processed using the details in your Payments Page.
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Make sure your payment information is correct and up-to-date to avoid delays.
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Need help setting up your payment details? Check out [this article] for a step-by-step guide.
4. Bonus Payments
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Some campaigns offer bonus goals for additional earnings.
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These bonuses are only paid if the specific criteria in the campaign brief are met.
5. Adjustments for Abusive Activity
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Payments may be adjusted or revoked if any fraudulent activity is detected.
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Engaging in abusive activity could also impact your eligibility for future sponsorships.
TIP!
If you haven't received your payment within the expected timeline, check your Payment History Page to review your payment status before reaching out to support.
FAQs
Q: When will I receive my sponsorship payment?
A: Payments are generally processed within 30 to 45 days, depending on the campaign’s specific terms.
Q: Do I need to meet every goal to get paid?
A: No! You just need to complete all mandatory goals and achieve at least one valid event to qualify for payment.
Q: How are campaign goals determined, and what happens if I don’t meet them?
A: Campaign goals are set in the campaign details. Some are mandatory, while others are optional. Your payment will be based on the goals you achieve.
Q: What counts as a valid event?
A: It depends on the campaign, check the specific campaign brief for additional details.
These are general requirements:
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Only new users; those who previously downloaded the game will not count.
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Keep the downloaded file name the same (for PC games).
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Use the provided link or QR code correctly (Ad Blockers can cause issues).
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Download mobile games directly from the app store after being redirected from the campaign link (Emulators won’t work—only real devices count).
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Avoid multiple sign-ups from the same IP address (these will be flagged as abusive).
Q: Can I request an expedited payment?
A: No, payments follow a strict processing timeline to ensure accuracy and verification.
Q: What should I do if I haven’t received my payment?
A: Check your Payment History Page for your payment status:
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Scheduled: A payment date has been set.
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Submitted: Payment was submitted and should process within 5 business days.
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Paid: Payment has been sent and should appear in your account.
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Rejected: Your bank rejected the payment. Update your payment details in the Payments Setup Page, and the payment will be reprocessed.
If your payment is delayed beyond the specified timeline, contact support with your campaign details for assistance.