Purpose:
In rare cases where OBS hangs without crash logs, StreamElements Support may request a memory dump to help diagnose the issue. This guide explains how to capture a live memory dump using Windows Task Manager.
Prerequisites:
- OBS installed and running.
- Windows Task Manager access (Administrator permissions may be required).
Step-by-Step Instructions
Step 1: Reproduce the OBS Hang
- Start OBS and try to trigger the issue.
- Once OBS hangs, do not close it.
Step 2: Open Windows Task Manager
- Press Ctrl + Shift + Esc to open Task Manager.
- Navigate to the Details tab.
Step 3: Locate the OBS Process
- Find
obs64.exein the list of running processes.
Step 4: Create a Memory Dump
- Right-click on
obs64.exe. - Select Create memory dump file.
- Wait for Windows to generate the dump file.
.
- Upload the file on your google drive and make it public
Troubleshooting Live Memory Dump Issues
If an error occurs while creating the dump file:
- Task Manager may need Administrator privileges – Run Task Manager as an admin and try again.
- Timeout issues? – Wait a few minutes and retry the dump.
- Avoid multiple dumps at once – Let the requested dump finish before taking another.